Shared Services Centre and Global Business Services represent a global operating model that enables multinational companies to centralize administrative and specialized functions while enhancing operational efficiency and competitiveness.In Slovakia, these centres benefit from access to a highly educated and multilingual workforce capable of delivering a broad range of services. From transactional processes to advanced analytical and expert functions. Competitive labor costs combined with an attractive benefits structure create favorable conditions for the long-term development of this sector.Over the past two decades, Slovakia has experienced significant growth in the number of shared services and business services centres. A key trend is the gradual shift from traditional call centre operations toward high value-added service centres. Today, these hubs cover finance, human resources, IT and digital technologies, data analytics, process automation, and AI-driven solutions. Many operate as Centers of Excellence, which actively contributing to the transformation of global business processes.The importance of the sector for the Slovak economy is reflected in the presenceof leading international companies such as IBM, AT&T, Amazon, DXC Technology, and Takeda Pharmaceutical Company. These global players operate centres in Slovakia that continue to expand their share of specialised and knowledge‑intensive roles.A notable example is Dell Technologies, whose Bratislava centre has developed into a strategic hub. From its Slovak operations, the company manages key business functions for Europe, the Middle East and Africa. Dell’s story clearly demonstrates to investors that Slovakia offers talents capable of leading even the most complex global functions.SARIO constantly monitors the development in selected industries and prepares overviews in English.Shared Service & Business Process Outsourcing Centers in SlovakiaEnglish (01/2025)
